Privacy policy

The Survey app lets merchants ask their customers questions on the storefront and after checkout. For each merchant store it stores:

• The store's myshopify domain, name, primary domain, currency and time zone, plus the access token Shopify issues to the app.
• The surveys and questions the merchant creates.
• Survey responses: the answers given, the survey and question versions they belong to, a random identifier generated in the customer's browser, the storefront path and language, the time of submission and, for post-purchase surveys, the Shopify order identifier.
• Display events (shown, started, dismissed, submitted) with the same random identifier, used for completion rates.
• The merchant's subscription plan and Shopify subscription status.

The app does not store customer names, email addresses, phone numbers, addresses, payment details or IP addresses, and it does not read products, customers or orders from the store. Merchants should not ask for personal data in free-text questions.

Responses are shown only to the merchant who collected them, in the app's dashboard and CSV exports. Data is never sold, shared with other merchants, or used for advertising.

• Merchants can delete individual responses or whole surveys at any time and can set an automatic retention period in Settings.
• When the app is uninstalled, access tokens are deleted immediately. All remaining store data is deleted when Shopify sends the shop data erasure request, 48 hours after uninstall.
• Customer data requests and erasure requests received from Shopify are processed automatically: order references on the affected responses are removed, and the merchant is notified of any responses linked to the request.

Questions about this policy or a data request: support@example.com.